You’ve invested in Office 2007, and now it’s time for the actual migration. You cannot afford to approach the undertaking willy-nilly — a switch to Office 2007 promises to be like no other. The user interface is radically different, and your employees will hit snags just trying to figure out how to perform basic tasks. How you handle the inevitable learning curve depends on your preparedness — and it may dictate future budget allocations, even the health of your IT department. In this series, we will break down the components of our Office 2007 migration readiness kit, and give you the information you will need for a snag-free switchover.

Part One, The Big Picture:

Expert support and training before, during, and after deployment is the key to a successful migration. Read more…

admin Office 2007, Office 2007 Migration Assurance Program, ROI, Worker Productivity Help Desk, Office 2007, Outsourcing, ROI, self-help support, Worker Productivity

In an earlier post, I brought attention to the buzz surrounding automated software support and its possible impact on companies. Now, I want to ask an important follow-up:

Do you consider software support from a live technician a luxury in the current economy? If so, think again. Without it, your company may be inviting chaos. Read more…

admin Excel, How To, ROI, Worker Productivity automation, Excel, Help Desk, Outsourcing, recession, ROI, self-help support, software support, Worker Productivity

It sounds too easy: Click a button and your problem is solved.

That’s because it is.

Tech publications have been abuzz lately about automated software support, due in part to Microsoft’s soft launch of Fix-It in late 2008. The product, which is still in its early stages, promises uncomplicated, automated fixes for common Microsoft software issues.

It’s a commendable effort. How much it helps the average corporate user, however, remains to be seen. In general, self-help software support does not work as well as assistance from an actual person. Knowledgebases are tech-jargon beasts, and make little sense to computer novices. Read more…

admin How To, ROI, Worker Productivity automation, CIO, recession, ROI, self-help support, Worker Productivity