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Posts Tagged ‘PowerPoint’

How PowerPoint Induces Stupidity and Turns Us Into Bores

March 8th, 2010

The Obama Administration today announced that it has appointed Edward Tufte to the US Recovery Independent Advisory Panel. Tufte, a Yale professor and author who is probably best known as a PowerPoint hater, will serve on the Recovery Independent Advisory Panel, which will track and explain to the masses just what is being done with the $787 billion in recovery stimulus funds.

PowerPoint style “routinely disrupts, dominates and trivializes content.”

This is good news for the obvious reasons – because he believes in transparency and accountability – but also because he is such an information purist. Perhaps some of his presentation principles will rub off on corporate workers.

A little background: Tufte’s article, titled “PowerPoint is Evil” and published in Wired in 2003, should be required reading for the c-suite, if not business majors. In it, he laments the fact that PowerPoint doesn’t serve as a supplement to presentations, as it promises; rather, it has replaced them.

Tufte continues by saying that the PowerPoint style “routinely disrupts, dominates and trivializes content.” He even compares it to Stalin.

He offers a colorful metaphor:

“Imagine a widely used and expensive prescription drug that promised to make us beautiful but didn’t. Instead the drug had frequent, serious side effects: It induced stupidity, turned everyone into bores, wasted time, and degraded the quality and credibility of communication. These side effects would rightly lead to a worldwide product recall.”

Tufte’s piece is funny, and you could say it’s a bit impassioned, but think of the presentations you have sat through, or the ones you’ve forced upon your colleagues.  Many workers would benefit from a little PowerPoint training, at the very least.

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admin PowerPoint, This Week in Tech News , , , , , , ,

A Juggler + an iPhone = Stellar Customer Service

September 15th, 2009
Jorg juggles.

One of our consultants at work.

Our help desk handles many “how to” calls, which often have straightforward solutions. Sometimes, however, the requests that come in require a little more creativity from our consultants.

On a recent call, consultant Bradley Lyman found an ingenious way around a potential hurdle.

Lyman received a call from a customer asking for help copying a YouTube video for a presentation. There was one snag, however; the customer did not have rights to use the video. His presentation, which he was scheduled to show to an auditorium full of people, would be incomplete without a video of a juggler.

The presentation was due, and getting rights would have been a challenge.

Lyman wasted no time, and tapped fellow consultant Jorg Freiberg and team leader Ken Wilson for help. Lyman remembered seeing Freiberg juggling on his breaks and knew that Wilson had just bought a new iPhone with a video camera. The result was a copyright-free juggling video, which was produced and delivered to the customer in under an hour. File that under “Above and Beyond.” (Jen Darr)

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admin Consultant Spotlight, Customer Service , , , ,

Downtime Revisited

June 30th, 2009

Every workplace has an office tech expert. Someone who knows how to use Excel formulas, can put up a good fight with a gnarly mail merge, and knows what temp files are and why they should be cleared.

They’re valuable people to have on your team. If only more of your employees were so clever with the computer, your business would hum.

Shadow support may seem harmless, but it’s actually taking two employees away from their jobs. That’s double-downtime.

Unfortunately, not everyone’s strength is software or logic — and that’s just fine. (I can’t do my own taxes; that’s why I outsource it to my mother.) However, you cannot continue relying on the office computer guy forever. As much as he saves your office’s collective rear-end on a regular basis, the time he’s spending doing something other than his job is costing you dearly.

There are two types of downtime: unavoidable and avoidable. Unavoidable downtime includes hardware malfunctions or network connectivity problems — problems that will always exist and are really just part of running an IT infrastructure.

Avoidable downtime is where the office expert comes in, and includes shadow support, self-help, and no help at all. Read more…

admin ROI, Worker Productivity , , , , , ,

Real-Life Help Desk Tales, Part 1: Love, Hate & Office 2007

April 7th, 2009

Consider the following scenario: The entire staff of an elementary school was recently upgraded to Office 2007. When Teacher A began creating a new lesson in PowerPoint, which is something she does on a regular basis, she couldn’t figure out how to align her text.

After more than an hour of trial and error Read more…

admin Computer Literacy, Office 2007, ROI, Worker Productivity , , , , , ,

Recession-Style Innovation: Where's the ROI?

April 7th, 2009

In the current financial climate, your company probably has fewer employees, but the same amount of work (or more) to accomplish. Factor in the early March Labor Department announcement that worker productivity is down and you have a potential mess on your hands.

Everywhere you turn, people are talking about worker productivity. Do more with less, maximize returns, utilize resources, leverage assets. Great buzzwords, sure, but how can you actually accomplish this?

According to CIO.com and other IT management publications, there are a few key approaches. Read more…

admin BlackBerry, Mobile Devices, PowerPoint, ROI, Worker Productivity , , , , , ,

PowerPoint '07: 5 Tricks Managers Should Know

April 1st, 2009

Getting more money allocated to your IT budget is already a Sisyphean effort, even more so in a lean economy. Using a sloppy PowerPoint presentation to argue your case makes your quest even more ineffective. You can’t do anything about the economy, but you can use these tips to make a more effective, polished pitch.

Trick No. 1: Add Narration To Your Show

Adding narration can be helpful if you plan on e-mailing your show or posting it to the web. Follow these steps, Read more…

admin How To, Office 2007, PowerPoint, Time-Saving Tips , ,