Sometimes it’s hard to explain in just a few words what this company does. Of course we help people with their PCs — that’s how the company got its start in 1992. But over the past 18 years, we have expanded our offerings. We help with Macs, mobile devices, Tier 1 help desk, migrations, and much more.

“The Ribbon” almost became a profanity in 2009. It’s central to the Office redesign, and it has rendered even seasoned Office users lost and confused.

Are we “efficiency experts”? We think so. Are we “leisure enablers”? Yes, we are. Are we “ROI generators”? Precisely.

Here’s a breakdown:

1. Mobile Device Support

I, personally, cannot imagine a world without on-the-go access to e-mail, documents, maps and every other feature my mobile device affords me. And, I suspect, most corporate workers would agree.

And smart phones will only become more central to how we work. According to a 2009 study, mobile use for business will double from 2008 to 2011 and the variety of devices being used will increase. Problem is, IT departments will continue to be ill-equipped to handle the support needs. Read more…

admin Customer Service BlackBerry, Customer Service, Help Desk, iPhone, mobile device, Office 2007, Outsourcing, smart phone, Windows Mobile