This year promises myriad challenges for CFOs across the globe. Chief among them, according to a December 2008 USA Today study, are increasing productivity and profitability.
The study asked 1,400 CFOs which issues would Read more…
The economy may be showing some signs of rebound, but that doesn’t mean CIOs are back to their old spending habits. In fact, according to a report released this month by Gartner, four in 10 CIOs significantly cut budgets in the first six months of 2009.
What, or whom, to cut is never easy, especially when the software for the upcoming migration has already been purchased. It’s easier to drop services than it is to lay off employees; services don’t have a face or a family. Read more…
You’ve invested in Office 2007, and now it’s time for the actual migration. You cannot afford to approach the undertaking willy-nilly — a switch to Office 2007 promises to be like no other. The user interface is radically different, and your employees will hit snags just trying to figure out how to perform basic tasks. How you handle the inevitable learning curve depends on your preparedness – and it may dictate future budget allocations, even the health of your IT department. In this series, we break down the components of our Office 2007 migration readiness kit, and give you the information you need for a snag-free switchover.
Part Four, a Case Study:
Client Profile
Toys-R-Us, a public, U.S.-based, consumer goods company with 6,000 global PC end-users.
Business Challenge
Toys-R-Us made the decision to migrate all global end-users from Microsoft Office 2003 to Microsoft Office 2007. The company realized that it didn’t have the internal support resources to handle the learning curve end-users and IT staff would face, nor did it have the training aids available to deliver quick adoption and continued workflow.
With the company’s Office 2007 upgrade investment, Read more…
Office 2007, Office 2007 Migration Assurance Program, ROI, Worker Productivity
You’ve invested in Office 2007, and now it’s time for the actual migration. You cannot afford to approach the undertaking willy-nilly — a switch to Office 2007 promises to be like no other. The user interface is radically different, and your employees will hit snags just trying to figure out how to perform basic tasks. How you handle the inevitable learning curve depends on your preparedness – and it may dictate future budget allocations, even the health of your IT department. In this series, we break down the components of our Office 2007 migration readiness kit, and give you the information you need for a snag-free switchover.
Part Three, the Matrix:
At no other time is staffing more important than during a software migration, when employees will be struggling with or even resistant to the challenges of change. There are education awareness campaigns to launch before, Read more…
Office 2007, Office 2007 Migration Assurance Program, ROI, Worker Productivity
In previous posts, I examined why corporate workers hesitate to call their help desks when stuck with a software quandary. I referred to the so-called stupidity factor, or fear of looking stupid, as one of the top reasons.
In an e-mail response, a reader pointed out an even greater obstacle, something he called the infuriation factor. Read more…
On the surface, it seems a no-brainer: Why pay extra to hire an outside company for desktop application support when the demand does not exist? This perception is confirmed by the small percentage of all help desk calls that relate to desktop applications. However, those numbers represent only a fraction of what truly exists.
Lesson 1: Icebergs and Undergrounds
In the common view of desktop application support, calls typically account for less than Read more…
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